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City Accepts Comments from Spectrum Cable Customers during Digital Services Transition

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City officials announced receiving notice recently that big changes for Spectrum Cable customers in Hopkinsville will be effective October 2nd – namely that Spectrum is transitioning its entire television channel lineup to a digital-only format.  This means business and residential customers will need a set-top-box, digital transport adapter (DTA), or retail device with a CableCARD on each television in order to continue receiving a picture.  Customers who connect a cable line directly into the back of their televisions will need to order a self-installation kit.

Spectrum is generating detailed instructions about the upcoming transition on August 30th with billing statement messages beginning September 2ndSpectrum has also indicated plans to offer one or more free set-top-boxes for a limited time.  Additional boxes are currently priced at $6.99 each per month.

“While the City has very little authority over decisions related to the roll out of the transition, we think it is important that the public be kept informed throughout the process.  Related to potential increased costs for many customers, Mayor Carter Hendricks stated, “Regretfully, under federal law, the City cannot regulate Spectrum’s pricing.  However, we sympathize with Spectrum customers and want you to know the City is facing similar cost increases for services to each of its buildings used to monitor emergency weather changes and other television broadcast functions.”

In light of the transition schedule, Mayor Hendricks, in collaboration with the Hopkinsville Television Cable Oversight Authority, welcomes Spectrum residential and business customers who wish to ask questions or voice concerns about this process to submit feedback about their experiences during this transition.


Questions or concerns may also be submitted:

  • By emailing ndurham@hopkinsvilleky.us
  • By calling (270) 890-0200 or
  • By writing: City of Hopkinsville, Spectrum Cable Digital Transition, 715 South Virginia Street,Hopkinsville, KY 42240
  • By making public comments at the next Cable Authority meeting tomorrow, August 24 at 8:30 a.m. in the Council Chamber at City Hall located at 715 South Virginia Street.

For additional information, please call (270) 890-0200.